Case: How MyTaxi Resumed Accepting Online Payments from Visa and Mastercard in Partnership with ATMOS
When a taxi service operates 24/7, any disruptions in payments instantly impact customers, drivers, and the entire operational model of the business. This was precisely the challenge faced by the MyTaxi team - and a solution was needed immediately.
About the company
MyTaxi is an urban taxi service used daily by thousands of passengers. The application unites customers and drivers in a single digital ecosystem, where speed, convenience, and payment reliability play key roles.
For MyTaxi, cashless payment is not just an additional feature, but the foundation of the customer experience: passengers expect their trips to conclude automatically, without cash payments or delays, with the option to pay using any preferred card - local (Uzcard, Humo) or international (Visa, Mastercard).
Problem
Amid changes in Uzbekistan's payment solutions market, the MyTaxi team faced the risk of losing the ability to accept international Visa and Mastercard cards and needed to quickly connect a new provider to ensure uninterrupted service. For a round-the-clock operational service, it was crucial to maintain the familiar payment process for users and prevent any decline in customer experience quality.
The key objectives were:
- ensuring continuous payment processing for all user categories;
- maintaining a high level of user trust;
- minimizing the load on customer support;
- upholding the service's stability and reputation.
Finding a solution
MyTaxi considered several acquiring partners. The key criteria for selection were:
- rapid deployment capability;
- ready-to-use infrastructure and API for accepting Visa and Mastercard;
- support for standard payment scenarios in taxi services;
- stability and scalability;
- technical support during the integration phase.
Based on the results of the analysis, ATMOS was chosen - a payment organization offering a ready-made solution and secure infrastructure.
Integration and Functionality for Taxi Services
The ATMOS team swiftly joined the project and assisted MyTaxi in completing all integration stages within a tight timeframe. Alongside the restoration of international card acceptance, key payment functions essential for the stable operation of the taxi service were implemented:
- Secure linking of Visa and Mastercard cards
Customers link their cards on the secure ATMOS payment page. Card data is stored in a certified environment and is not transferred to the MyTaxi infrastructure.
- Refunds
A convenient refund mechanism for trip cancellations or fare changes without manual processing by the service.
- High transaction processing speed
Payments are processed without delays, which is especially important for the user experience in taxis.
- 99.99% service stability
The ATMOS payment system ensures uninterrupted operation even under high transaction loads.
- Payment reliability and security
Annual external audit and full compliance with the international PCI DSS 4.0.1 standard.
- Convenient reconciliation and analytics
All transactions are available in one personal account - for monitoring, reconciliation, and financial reporting.
- 24/7 technical support
The ATMOS team provides prompt assistance at all stages - from integration to daily operation.
Special attention was devoted to fault tolerance and operational stability - critical parameters for services that operate around the clock.
"After our previous payment partner suspended operations, we faced the urgent task of restoring cashless payments for Visa and Mastercard. ATMOS quickly stepped in and helped us resume accepting international cards in the shortest possible time. For us, they were not just a technical contractor, but a partner who understands the specifics of our work and is focused on achieving results." - Shuhrat Sabitov, CTO of MyTaxi
Result
Through collaboration with ATMOS, the MyTaxi service:
- promptly resumed accepting online payments via Visa and Mastercard;
- implemented a full range of payment scenarios for the taxi service;
- maintained service stability and customer trust;
- reduced the workload on customer support by automating payment processes.
As a result, through the joint efforts of the teams, MyTaxi was able to maintain an uninterrupted high level of service for its users and focus on product development.
Conclusion
The MyTaxi case demonstrated that in time-critical situations, where every day counts, the decisive factor becomes not only the technology but also a reliable fintech partner.
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